What This Tool Does
Real examples of how the connector helps your AI agent take action; like sending messages, updating records, or syncing data across tools.
Real-Time Lookup
Instantly check chatbot request logs, response summaries, or active session status from Barista.
Example
"Show the last 10 queries answered by the internal HR chatbot."
Memory Recall
Retrieve help desk request history and resolution logs.
Example
“Show all coffee machine support requests handled by Barista in the last 30 days.”
Instant Reaction
Alert workplace support when ticket SLA breaches in Barista.
Example
"Notify support manager when request goes unresolved over SLA."
Autonomous Routine
Track request volume and resolution rate.
Example
"Run weekly report on SLA compliance in Barista."
Agent-Initiated Action
Reassign unresolved tickets nearing SLA deadline.
Example
"Reassign to secondary team if response overdue by 4 hours."
Connect with Apps
See which platforms this connector is commonly used with to power cross-tool automation.
ServiceNow
Sync help desk tickets with Barista
Microsoft Teams
Post real-time ticket status updates
Slack
Alert users of resolution progress
Try It with Your Agent
Example Prompt:
"When a Barista ticket is created, update ServiceNow and notify Microsoft Teams on resolution."
How to Set It Up
Quick guide to connect, authorize, and start using the tool in your Fastn UCL workspace.
1
Connect Barista in Fastn UCL: Navigate to the Connectors section and select Barista, then click Connect.
2
Authenticate using your Barista credentials or API token.
3
Enable “create_ticket” and “get_response” in the Actions tab.
4
Use the AI Agent to manage support tickets by issuing relevant prompts.
Why Use This Tool
Understand what this connector unlocks: speed, automation, data access, or real-time actions.
