# Privacy Policy – Fastn, Inc.
**Effective Date:** December 1, 2023
**Last Updated:** May 30, 2025
This Privacy Policy governs the information collection practices of Fastn, Inc. ("Fastn", "we", "our", or "us"). It outlines the types of information we collect through our website ([https://fastn.ai](https://fastn.ai)) and how we use, share, and protect that information. By using our site or services, you consent to the practices described in this policy.
---
## Definitions
- **Personal Data**: Any information that relates to an identified or identifiable individual.
- **Processing**: Any operation performed on Personal Data, such as collection, use, or storage.
- **Service**: The Fastn website and its platform features available via [https://fastn.ai](https://fastn.ai).
- **User**: A registered customer or organization using Fastn.
- **Viewer**: A non-registered individual accessing content shared by a Fastn user.
---
## Purpose and Scope
This Privacy Policy applies to information collected online and, in limited cases, offline (e.g., by phone or mail). Fastn collects data from both users and viewers of our Services. When providing services on behalf of customers, we act as a data processor and process information under their direction and privacy policies. In all other cases, Fastn is the data controller.
We are not responsible for the privacy practices of our customers or third parties.
---
## How We Collect Data About You
We collect data in the following ways:
### Data Provided by Registered Users
When you create or log into a Fastn account, we collect:
- First and last name
- Email address
- Password
### Data Provided by Non-Registered Users
When accessing content shared by a Fastn user, you may be asked to provide:
- Email address
This information is collected and stored by Fastn on behalf of the sharing user. Fastn processes it under contractual terms and is not responsible for the privacy practices of the user.
### Data Collected Through Automated Means
We collect technical data such as:
- Device type
- Operating system
- IP address
This helps us improve website delivery and analyze traffic. Data may vary depending on device settings.
### User-Generated Content
We collect any content voluntarily submitted by users or viewers, including:
- Text
- Images
- Videos
Associated with your Fastn account or access session.
### Data from Third-Party Integrations
When connecting cloud services like Google Drive, OneDrive, Dropbox, or Box:
- We access metadata and retrieve files as explicitly directed by you.
- Files may be stored in Fastn’s systems for performance and reliability.
- We only access third-party services when authorized by you and solely to fulfill your request.
We do not use this data beyond fulfilling the requested service.
### Transactional Data
We collect:
- Type of service requested
- Order details
- Payment method and amount
- Date and time of transaction
- Promo code details (if applicable)
---
## Types of Information We Store
We may collect and store:
- First and last name
- Email address
- Location
- IP address
We do **not** intentionally collect sensitive personal data (e.g., health, biometrics, religious beliefs). If you believe such data was submitted, please contact us immediately.
---
## How We Use Your Personal Information
We use your information to:
- Deliver and improve our services
- Respond to inquiries and support requests
- Process transactions and manage subscriptions
- Send newsletters or updates (with consent)
- Perform internal analytics and reporting
- Authenticate your login and identity
- Comply with legal obligations
---
## Who Has Access to Your Data Internally
Only authorized Fastn personnel have access, including staff in:
- Support
- Marketing
- Engineering
- Executive leadership
Access is granted on a strict “need-to-know” basis.
---
## Who We Share Your Data With and Why
### Service Providers (Processors)
We may share your data with third parties providing:
- Hosting and infrastructure
- Payment processing
- Analytics and advertising
- Customer service
All vendors are bound by data processing agreements to ensure appropriate use and protection of your data.
### Legal Authorities
We may disclose information if required by law, subpoena, legal process, or audit; or to protect the safety and rights of Fastn or others.
### Business Transfers
If Fastn undergoes a merger, acquisition, or sale, user data may be transferred as part of that transaction.
---
## Data Retention
We retain data:
- While your account is active
- For a reasonable period after account closure for recordkeeping, fraud prevention, or legal compliance
- As required by tax, legal, or accounting laws
---
## Security
We implement safeguards including:
- HTTPS encryption
- Role-based internal controls
- Regular employee privacy training
While we follow industry best practices, no system is 100% secure. You are encouraged to protect your login credentials.
---
## Use of AI and Machine Learning
We may use AI models (e.g., LLMs) to automate certain workflows. We **do not** use personal data to train public or general-purpose AI/ML models.
---
## Use of Google Workspace APIs
Our use and transfer of information from Google Workspace APIs complies with the [Google API Services User Data Policy](https://developers.google.com/terms/api-services-user-data-policy), including Limited Use restrictions.
We do **not** retain, use, or share data from Google Workspace APIs to develop, improve, or train generalized AI or ML models.
---
## Your Rights Under GDPR
If you are in the EU, you have the right to:
- Access your data
- Correct inaccurate data
- Delete your data
- Restrict or object to processing
- Request data portability
To exercise these rights, contact **dpo@fastn.ai**.
---
## Your Rights Under CCPA (California Residents)
If you are a California resident, you have the right to:
- Know what personal information we collect
- Request deletion of your data
- Opt out of the "sale" of data (we do not sell, but some partners may use tracking tech considered a “sale” under CCPA)
- Be treated equally regardless of privacy choices
To exercise these rights, contact **dpo@fastn.ai**.
---
## Children’s Privacy
We do not knowingly collect data from anyone under 16. If we discover such data, it will be deleted. We do not market to or knowingly collect data from children.
---
## Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. You are advised to review their privacy policies independently.
---
## Changes to This Policy
We may revise this Privacy Policy from time to time. Material changes will be announced via email or platform notifications.
**Last Updated:** May 30, 2025
---
## Data Protection Officer (DPO)
**Name:** Abdulrahman Jahaf
**Email:** dpo@fastn.ai
**Address:** 522 Congress Avenue, Austin, TX 78701
---
## Contact Us
If you have any questions, contact us at:
📨 [contact@fastn.ai](mailto:contact@fastn.ai)
📬 [https://fastn.ai/contactus](https://fastn.ai/contactus)