What This Tool Does
Real examples of how the connector helps your AI agent take action; like sending messages, updating records, or syncing data across tools.
Real-Time Lookup
Instantly retrieve incident tickets, SLA compliance, or change request status from BMC Helix ITSM.
Example
"Show all high-priority incidents still open in Region East."
Memory Recall
Access historical incident reports and resolution actions.
Example
"Get BMC Helix ITSM incident resolution logs for the last 30 days."
Instant Reaction
Notify support when ticket breach or escalations occur in BMC Helix ITSM.
Example
"Send alert if ticket stays in critical state > SLA duration."
Autonomous Routine
Monitor queue metrics, SLA status, and backlog.
Example
"Generate daily report of unresolved high-priority tickets."
Agent-Initiated Action
Auto-reassign or escalate based on SLA.
Example
"Reassign to escalation team if SLA threshold hits 90%."
Connect with Apps
See which platforms this connector is commonly used with to power cross-tool automation.
ServiceNow
Sync incident management and resolutions
Slack
Alert on ticket escalations
Jira
Create development tasks for known errors
Try It with Your Agent
Example Prompt:
"Create a Jira bug when a critical BMC Helix ITSM ticket is logged and notify the on-call engineer in Slack."
How to Set It Up
Quick guide to connect, authorize, and start using the tool in your Fastn UCL workspace.
1
Connect BMC Helix ITSM in Fastn UCL: Navigate to the Connectors section and select BMC Helix ITSM, then click Connect.
2
Authenticate using BMC admin credentials and authorize ITSM access.
3
Enable “create_incident” and “get_ticket_status” in the Actions tab.
4
Use the AI Agent to create or manage incidents by issuing relevant prompts.
Why Use This Tool
Understand what this connector unlocks: speed, automation, data access, or real-time actions.
