IT Operations · Integration
Embed a Citrix integration in your product
Add Citrix to your product for your customers, and give your AI agents governed access to it.
Embed a Citrix integration so your customers can inspect their virtual apps and desktops estate from inside your product, with access scoped per tenant and every call audited. fastn handles each customer's authentication and API upkeep. Where a capability depends on a customer's own deployment, it is mapped rather than assumed.
In your product
Embedded for your customers. Per-tenant auth, customized per customer, maintained by fastn.
Let customers read delivery groups, machine catalogs, and machine state into your product.
Read active session counts so capacity problems surface where users work.
Read registration state so unregistered machines are visible before users complain.
Trigger your product when a machine or session enters an unhealthy state.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent reads machine and session state before diagnosing a slow desktop.
An agent checks capacity across delivery groups within governed permissions.
An agent reacts to a machine going unregistered and raises it to the right owner.
Example prompt
List delivery groups with unregistered machines and how many sessions each is currently serving.
Set up Citrix in 4 steps
- 01Open the Citrix connector from your fastn dashboard.
- 02Have each customer authenticate their Citrix environment.
- 03Map the delivery groups and machine catalogs your product covers, then enable the actions you need.
- 04Call them from your product, or expose them to an agent through the MCP server.
Why teams use the Citrix integration
What you get by embedding it with fastn instead of building it yourself.
- Ship a Citrix integration without building it. Your customers connect their own Citrix account inside your product and work their incidents, alerts and on-call schedules there, and nothing lands on your team.
- Handle the part that actually costs time: alerting is latency-critical and noisy, so filtering and deduplication matter. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a Citrix update is not your on-call problem.
- One integration serves your product and your agents. The same governed Citrix integration powers in-product features and gives AI agents scoped, audited access, so you route operational signal to the people and apps that act on it without wiring it twice.
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FreshserviceCitrix integration FAQ
How do I add a Citrix integration to my product?
Enable the Citrix connector in your fastn dashboard, then let each customer authenticate their own Citrix account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no Citrix client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own Citrix account?
Yes. Every integration is scoped to the individual customer, so each authorises their own Citrix account and only ever sees their own incidents, alerts and on-call schedules. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this Citrix integration?
Yes. The same integration is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent reads machine and session state before diagnosing a slow desktop. A prompt that works on day one: "List delivery groups with unregistered machines and how many sessions each is currently serving."
Who maintains the Citrix integration?
fastn does. When Citrix changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' integrations keep working.
How fast does a Citrix alert reach my product?
Alerts arrive through event triggers rather than polling, so your product reacts in near real time instead of on a schedule.
Can duplicate or flapping alerts be suppressed?
Yes. Events are deduplicated per incident, so a flapping check does not create a queue of identical records for your users to sift through.
What can I build with the Citrix integration?
A common starting point: read delivery groups, machine catalogs, and machine state into your product. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the Citrix integration cost?
It is included. Pricing is based on customer connections, not on how many connectors you enable, so adding Citrix does not change your cost. You can start free with 3 customer connections.
Add Citrix to your product
Start free with 3 customer connections. No sales call required, and no per-customer integration code.