What This Tool Does
Real examples of how the connector helps your AI agent take action; like sending messages, updating records, or syncing data across tools.
Real-Time Lookup
Instantly retrieve service ticket data from Connect Wise
Example
"Get open incidents assigned to technician Sara Lee"
Memory Recall
View historical support ticket trends and technician performance.
Example
"Get average resolution time for tickets in ConnectWise last month."
Instant Reaction
Alert service desk if a new ticket in ConnectWise includes critical asset failure.
Example
"Send alert when ticket mentions database corruption or network outage."
Autonomous Routine
Track ticket SLAs, categories, and resolution times.
Example
"Send daily status update of open and overdue service tickets."
Agent-Initiated Action
Auto-prioritize and route tickets to correct teams based on keywords.
Example
"Assign tickets with 'server down' to infrastructure immediately."
Connect with Apps
See which platforms this connector is commonly used with to power cross-tool automation.
Outlook
Sync support responses
Salesforce
Log service interactions
Slack
Alert support team
Try It with Your Agent
Example Prompt:
"Log new ConnectWise ticket in Salesforce and alert team via Slack."
How to Set It Up
Quick guide to connect, authorize, and start using the tool in your Fastn UCL workspace.
1
Connect Connect Wise in Fastn UCL: Navigate to the Connectors section and select Connect Wise, then click Connect.
2
Authenticate using your ConnectWise credentials to authorize PSA access.
3
Enable “create_ticket” and “get_client_status” in the Actions tab.
4
Use the AI Agent to manage tickets or review client accounts.
Why Use This Tool
Understand what this connector unlocks: speed, automation, data access, or real-time actions.
