What This Tool Does
Real examples of how the connector helps your AI agent take action; like sending messages, updating records, or syncing data across tools.
Real-Time Lookup
Customer feedback platform for gathering instant sentiment
Example
"Trigger DropThought survey after a customer service call ends"
Memory Recall
Retrieve historical feedback trends and customer sentiment.
Example
"Show average sentiment for post-support surveys in DropThought."
Instant Reaction
Alert CX teams when negative feedback is submitted in DropThought.
Example
"Send notification when customer rates NPS below 5."
Autonomous Routine
Monitor survey submissions and feedback trends over time.
Example
"Weekly report on NPS scores by branch and agent."
Agent-Initiated Action
Auto-create follow-up tickets for low NPS responses.
Example
"Open support ticket for responses with NPS < 6."
Connect with Apps
See which platforms this connector is commonly used with to power cross-tool automation.
Salesforce
Gather sentiment data
Google Sheets
Store feedback responses
Slack
Alert CX team on negative scores
Try It with Your Agent
Example Prompt:
"After a DropThought survey is submitted with low score, update Sheets and alert CX team."
How to Set It Up
Quick guide to connect, authorize, and start using the tool in your Fastn UCL workspace.
1
Connect DropThought in Fastn UCL: Navigate to the Connectors section and select DropThought, then click Connect.
2
Authenticate using your DropThought API key.
3
Enable “get_feedback” and “track_sentiment” in the Actions tab.
4
Use the AI Agent to gather and interpret customer feedback.
Why Use This Tool
Understand what this connector unlocks: speed, automation, data access, or real-time actions.
