What This Tool Does
Real examples of how the connector helps your AI agent take action; like sending messages, updating records, or syncing data across tools.
Real-Time Lookup
Real-time customer chat support using Freshchat
Example
"Send proactive message in Freshchat when user lands on pricing page"
Memory Recall
Access chat logs and agent handover history.
Example
"Get chat transcripts from last week in Freshchat where escalation occurred."
Instant Reaction
Notify support if a high-priority chat is missed in Freshchat.
Example
"Send alert when a VIP customer leaves chat unanswered."
Autonomous Routine
Monitor chat wait times, resolution metrics, and customer tags.
Example
"Send report on unresolved chats with SLA violations."
Agent-Initiated Action
Auto-route chats or create support tickets.
Example
"Create Zendesk ticket if chat goes inactive >10 mins."
Connect with Apps
See which platforms this connector is commonly used with to power cross-tool automation.
Salesforce
Trigger live chat
Google Sheets
Log transcripts
Slack
Notify support on NPS < 6
Try It with Your Agent
Example Prompt:
"Start live chat via Freshchat when NPS falls below 6 and log details in Google Sheets."
How to Set It Up
Quick guide to connect, authorize, and start using the tool in your Fastn UCL workspace.
1
Connect Freshchat in Fastn UCL: Navigate to the Connectors section and select Freshchat, then click Connect.
2
Authenticate using your Freshchat API credentials.
3
Enable “send_message” and “get_conversation” in the Actions tab.
4
Use the AI Agent to assist in real-time customer support.
Why Use This Tool
Understand what this connector unlocks: speed, automation, data access, or real-time actions.
