What This Tool Does
Real examples of how the connector helps your AI agent take action; like sending messages, updating records, or syncing data across tools.
Real-Time Lookup
Track customer success metrics and engagement using Gainsight
Example
"Update Gainsight health score after onboarding is completed"
Memory Recall
Track user health scores and lifecycle activity.
Example
"Get user risk status changes and product usage history in Gainsight."
Instant Reaction
Alert CSMs when a health score drops suddenly in Gainsight.
Example
"Send alert when customer health drops below 40."
Autonomous Routine
Monitor customer health trends, renewal risk, and usage metrics.
Example
"Send weekly health score report by account segment."
Agent-Initiated Action
Auto-create renewal risk tasks or trigger playbooks.
Example
"Launch save playbook if customer drops below threshold."
Connect with Apps
See which platforms this connector is commonly used with to power cross-tool automation.
Salesforce
Sync CSAT scores
Gainsight
Trigger playbooks
Slack
Alert CSMs on churn risk
Try It with Your Agent
Example Prompt:
"If CSAT falls below 60 in Salesforce, trigger Gainsight playbook and alert CSM via Slack."
How to Set It Up
Quick guide to connect, authorize, and start using the tool in your Fastn UCL workspace.
1
Connect Gainsight in Fastn UCL: Navigate to the Connectors section and select Gainsight, then click Connect.
2
Authenticate using your Gainsight credentials or API key.
3
Enable “get_health_score” and “log_customer_activity” in the Actions tab.
4
Use the AI Agent to track customer success and engagement.
Why Use This Tool
Understand what this connector unlocks: speed, automation, data access, or real-time actions.
