What This Tool Does
Real examples of how the connector helps your AI agent take action; like sending messages, updating records, or syncing data across tools.
Real-Time Lookup
Fetch chat session or agent availability data from Livechat.
Example
"Get current queue size for live support requests."
Memory Recall
Monitor agent performance and unresolved chat volumes.
Example
"Track missed live chats and average response times in LiveChat."
Instant Reaction
Notify support when chat routing fails in Livechat.
Example
"Alert if incoming chat isn't assigned to available agent within 1 minute."
Autonomous Routine
Monitor chat queues, resolution times, and agent activity.
Example
"Daily live chat SLA compliance report."
Agent-Initiated Action
Auto-assign chats to backup group or trigger chatbot.
Example
"Route chat to fallback bot if no agent is available."
Connect with Apps
See which platforms this connector is commonly used with to power cross-tool automation.
Zendesk
Chat support
Slack
Notify on new chats
Salesforce
Link to CRM records
Try It with Your Agent
Example Prompt:
"Log new Livechat conversations to Salesforce and alert account managers via Slack."
How to Set It Up
Quick guide to connect, authorize, and start using the tool in your Fastn UCL workspace.
1
Connect Livechat in Fastn UCL: Navigate to the Connectors section and select Livechat, then click Connect.
2
Authenticate using your Livechat API token.
3
Enable “send_message” and “get_chat_transcript” in the Actions tab.
4
Use the AI Agent to respond to customer queries and retrieve transcripts.
Why Use This Tool
Understand what this connector unlocks: speed, automation, data access, or real-time actions.
