What This Tool Does
Real examples of how the connector helps your AI agent take action; like sending messages, updating records, or syncing data across tools.
Real-Time Lookup
Get live customer experience feedback from Medallia to inform support workflows.
Example
"Trigger alert if negative feedback received from Medallia during a service interaction."
Memory Recall
Monitor sentiment score trends and feedback anomalies.
Example
"Track unusual drops in CSAT from Medallia surveys."
Instant Reaction
Alert CX team when a survey response submission fails in Medallia Experience Cloud.
Example
"Notify if post-purchase feedback form doesn’t load."
Autonomous Routine
Monitor feedback response rates, CX triggers, and sentiment trends.
Example
"Generate daily CX response and sentiment analysis report."
Agent-Initiated Action
Flag low satisfaction scores and open ticket.
Example
"Create case if NPS score is below 3."
Connect with Apps
See which platforms this connector is commonly used with to power cross-tool automation.
Salesforce
Sync NPS responses
Slack
Alert on poor feedback
Google Sheets
Store survey trends
Try It with Your Agent
Example Prompt:
"Send negative Medallia responses (score ≤6) to Salesforce and alert CS team in Slack."
How to Set It Up
Quick guide to connect, authorize, and start using the tool in your Fastn UCL workspace.
1
Connect Medallia Experience Cloud in Fastn UCL: Navigate to the Connectors section and select Medallia Experience Cloud, then click Connect.
2
Authenticate using your Medallia API credentials.
3
Enable “get_feedback” and “submit_survey” in the Actions tab.
4
Use the AI Agent to manage customer feedback data.
Why Use This Tool
Understand what this connector unlocks: speed, automation, data access, or real-time actions.
