What This Tool Does
Real examples of how the connector helps your AI agent take action; like sending messages, updating records, or syncing data across tools.
Real-Time Lookup
Instantly retrieve chat history with a customer in Olark.
Example
"Get last chat with 'chris@example.com' from Olark"
Memory Recall
Track failed authentications and deactivated users.
Example
"Log deactivated users attempting to log in via Okta."
Instant Reaction
Alert support if chat session in Olark drops unexpectedly.
Example
"Notify if customer disconnects before agent responds."
Autonomous Routine
Monitor session durations, unanswered chats, and customer feedback.
Example
"Daily chat drop rate and agent response time summary."
Agent-Initiated Action
Auto-follow up via email or reassign chat.
Example
"Send follow-up message if chat ends without agent reply."
Connect with Apps
See which platforms this connector is commonly used with to power cross-tool automation.
Slack
Send real-time chat transcripts
Salesforce
Create leads from chats
Google Sheets
Log chat metrics
Try It with Your Agent
Example Prompt:
"Create a new lead in Salesforce when a visitor chats via Olark and notify sales team in Slack."
How to Set It Up
Quick guide to connect, authorize, and start using the tool in your Fastn UCL workspace.
1
Connect Olark in Fastn UCL: Navigate to the Connectors section and select Olark, then click Connect.
2
Authenticate using your Olark API token.
3
Enable “retrieve_chat_transcript” and “log_lead” in the Actions tab.
4
Use the AI Agent to analyze customer conversations.
Why Use This Tool
Understand what this connector unlocks: speed, automation, data access, or real-time actions.
