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What This Tool Does
Real examples of how the connector helps your AI agent take action; like sending messages, updating records, or syncing data across tools.
Real-Time Lookup
Enables low-code automation of customer service, sales, and ops processes.
Example
"Create a workflow to auto-assign service tickets based on region."
Memory Recall
Retrieve historical insights, data patterns, or configuration changes in Pega Platform to support current analysis and decisions.
Example
"Show the last 5 case management workflows updated in Pega Platform."
Instant Reaction
Notify admin if workflow automation fails in Pega Platform.
Example
"Send alert if case flow fails due to routing error."
Autonomous Routine
Monitor case lifecycles, process steps, and resolution rates.
Example
"Weekly summary of open vs resolved workflows."
Agent-Initiated Action
Retry case flow or escalate to case manager.
Example
"Auto-route case to backup agent if SLA is breached."
Connect with Apps
See which platforms this connector is commonly used with to power cross-tool automation.
Salesforce
Trigger case workflows
Slack
Notify support team on assignments
Google Sheets
Log case resolution metrics
Why Use This Tool
Understand what this connector unlocks: speed, automation, data access, or real-time actions.