What This Tool Does
Real examples of how the connector helps your AI agent take action; like sending messages, updating records, or syncing data across tools.
Real-Time Lookup
Fetch ticket status, request logs, or resolution time from ServiceDesk Plus.
Example
"Retrieve open high-priority tickets for IT team."
Memory Recall
Retrieve incident records, ticket assignments, and SLA history from ServiceDesk Plus to improve support delivery.
Example
"Show all high-priority tickets and SLA breaches from ServiceDesk Plus last month."
Instant Reaction
Notify IT if ServiceDesk Plus ticket creation fails.
Example
"Send alert if new support request doesn't generate a ticket ID."
Autonomous Routine
Monitor ticket volumes, SLA compliance, and response times.
Example
"Daily ticket response and resolution summary."
Agent-Initiated Action
Auto-assign unclaimed tickets to default group.
Example
"Assign ticket if unassigned for more than 10 mins."
Connect with Apps
See which platforms this connector is commonly used with to power cross-tool automation.
Jira
Create ITSM incidents
Slack
Notify technician team
Google Sheets
Track ticket resolution
Try It with Your Agent
Example Prompt:
"Create an incident in ServiceDesk Plus for VPN outage and alert IT team via Slack."
How to Set It Up
Quick guide to connect, authorize, and start using the tool in your Fastn UCL workspace.
1
Connect ServiceDesk Plus in Fastn UCL: Navigate to the Connectors section and select ServiceDesk Plus to connect.
2
Authenticate with your ServiceDesk Plus credentials.
3
Enable “create_ticket” and “update_status” in the Actions tab.
4
Use the AI Agent: “Log IT issue” or “Close ticket #3421.”
Why Use This Tool
Understand what this connector unlocks: speed, automation, data access, or real-time actions.
