What This Tool Does
Real examples of how the connector helps your AI agent take action; like sending messages, updating records, or syncing data across tools.
Real-Time Lookup
Retrieve work order or technician assignment data from ServiceMax.
Example
"Get technician assigned and ETA for work order #WO1021."
Memory Recall
Retrieve service task history, equipment logs, and technician updates from ServiceMax to improve field operations.
Example
"Get maintenance logs and technician notes from ServiceMax for Q2."
Instant Reaction
Alert service team if ServiceMax work order fails to sync.
Example
"Notify if maintenance job update doesn't reach system."
Autonomous Routine
Track work order statuses, assignments, and completions.
Example
"Weekly report on overdue service jobs."
Agent-Initiated Action
Auto-reassign technician if job is overdue.
Example
"Reassign task if no status change in 2 days."
Connect with Apps
See which platforms this connector is commonly used with to power cross-tool automation.
Salesforce
Sync work orders and customer data
Slack
Notify field team on dispatch updates
Google Sheets
Log job completion
Try It with Your Agent
Example Prompt:
"Create a new ServiceMax work order for failed equipment and alert field team via Slack."
How to Set It Up
Quick guide to connect, authorize, and start using the tool in your Fastn UCL workspace.
1
Connect ServiceMax in Fastn UCL: Navigate to the Connectors section and select ServiceMax, then click Connect.
2
Authenticate using your ServiceMax credentials.
3
Enable actions like “create_work_order” and “get_asset_status.”
4
Use the AI Agent: “Generate a field service ticket” or “Check machine uptime.”
Why Use This Tool
Understand what this connector unlocks: speed, automation, data access, or real-time actions.
