What This Tool Does
Real examples of how the connector helps your AI agent take action; like sending messages, updating records, or syncing data across tools.
Real-Time Lookup
Lookup agent activity, ticket status, or call logs from Talkdesk.
Example
"Retrieve daily call volume and resolution rate for support team."
Memory Recall
Retrieve call transcripts, agent activity, and support ticket linkage in Talkdesk.
Example
"List call summaries and case resolutions linked in Talkdesk."
Instant Reaction
Notify support when Talkdesk call routing fails.
Example
"Alert when high-priority customer is routed to wrong team."
Autonomous Routine
Monitor call wait times, agent availability, and call quality.
Example
"Send daily summary of SLA breaches and missed calls."
Agent-Initiated Action
Auto-reassign call or trigger fallback IVR.
Example
"Route call to backup agent if wait time > 3 mins."
Connect with Apps
See which platforms this connector is commonly used with to power cross-tool automation.
Salesforce
Sync contact data with agents
Slack
Notify support managers on call trends
Google Sheets
Track call outcomes
Try It with Your Agent
Example Prompt:
"Notify support team via Slack when Talkdesk call resolution rate drops."
How to Set It Up
Quick guide to connect, authorize, and start using the tool in your Fastn UCL workspace.
1
Connect Talkdesk in Fastn UCL: Go to Connectors, select Talkdesk, and click Connect.
2
Authenticate using OAuth with access to call and ticket data.
3
Enable “log_call” and “get_call_transcript” to enhance support flows.
4
Use agents to summarize calls or route escalations.
Why Use This Tool
Understand what this connector unlocks: speed, automation, data access, or real-time actions.
