What This Tool Does
Real examples of how the connector helps your AI agent take action; like sending messages, updating records, or syncing data across tools.
Real-Time Lookup
Retrieve ticket status, incident logs, or service desk metrics from TeamDynamix ITSM.
Example
"Check open tickets and resolution time for department ‘Facilities’."
Memory Recall
Retrieve IT ticket histories, incident resolutions, and request workflow logs in Team Dynamix ITSM.
Example
"Get all ticket assignments and resolution status logs from Team Dynamix."
Instant Reaction
Alert IT team if high-priority incident is not assigned in Team Dynamix.
Example
"Send alert if P1 ticket is unassigned for more than 10 mins."
Autonomous Routine
Track ticket volumes, SLA compliance, and response times.
Example
"Send weekly report on overdue incidents."
Agent-Initiated Action
Auto-assign tickets based on workload and expertise.
Example
"Assign P1 tickets to most available senior technician."
Connect with Apps
See which platforms this connector is commonly used with to power cross-tool automation.
ServiceNow
Track IT ticket escalations
Slack
Notify engineers on priority tickets
Google Sheets
Record service desk activity
Try It with Your Agent
Example Prompt:
"Notify IT leads in Slack when Team Dynamix escalates a P1 ticket."
How to Set It Up
Quick guide to connect, authorize, and start using the tool in your Fastn UCL workspace.
1
Connect Team Dynamix ITSM in Fastn UCL: Select the connector and click Connect.
2
Authenticate via OAuth with access to tickets and workflows.
3
Enable “create_ticket” and “close_ticket” to integrate service requests.
4
Use agents to handle incident flows or automate escalation.
Why Use This Tool
Understand what this connector unlocks: speed, automation, data access, or real-time actions.
