What This Tool Does
Real examples of how the connector helps your AI agent take action; like sending messages, updating records, or syncing data across tools.
Real-Time Lookup
Lookup ticket status, request types, or technician assignments from Topdesk.
Example
"Get unresolved tickets and technician notes for ‘Facilities Requests’ queue."
Memory Recall
Retrieve incident logs, technician assignments, and knowledge base activity from Topdesk.
Example
"List all closed tickets and solution updates in Topdesk."
Instant Reaction
Notify support when Topdesk ticket creation fails.
Example
"Send alert if end-user submission doesn’t appear in queue."
Autonomous Routine
Monitor ticket volumes, resolution times, and reopen rates.
Example
"Weekly report of top ticket categories and backlog."
Agent-Initiated Action
Auto-assign unresolved tickets to shift lead.
Example
"Assign to lead if ticket unclaimed for 30 mins."
Connect with Apps
See which platforms this connector is commonly used with to power cross-tool automation.
Jira
Monitor ticket activity
Slack
Notify IT on overdue incidents
Google Sheets
Track resolution time
Try It with Your Agent
Example Prompt:
"Send Slack alert when Topdesk ticket is open > 48 hours."
How to Set It Up
Quick guide to connect, authorize, and start using the tool in your Fastn UCL workspace.
1
Connect Topdesk in Fastn UCL: Navigate to Connectors and select Topdesk, then click Connect.
2
Authenticate via OAuth or API key to access service desk tools.
3
Enable actions like topdesk.create_ticket and topdesk.get_status.
4
Use AI Agent to automate ticket creation and status checks.
Why Use This Tool
Understand what this connector unlocks: speed, automation, data access, or real-time actions.
