What This Tool Does
Real examples of how the connector helps your AI agent take action; like sending messages, updating records, or syncing data across tools.
Real-Time Lookup
Retrieve service request or incident data from Wolken ITSM.
Example
When a support agent is assigned, pull latest ticket updates from Wolken.
Memory Recall
Retrieve ticket updates, incident workflows, and resolution history in Wolken ITSM.
Example
"List high-priority tickets and change logs from Wolken ITSM."
Instant Reaction
Alert IT if Wolken ITSM ticket sync fails between systems.
Example
"Send error if ticket creation fails from email intake."
Autonomous Routine
Track resolution SLAs, ticket backlog, and priority changes.
Example
"Send daily report of overdue high-priority incidents."
Agent-Initiated Action
Auto-assign tickets to next available agent.
Example
"Assign unclaimed ticket after 10 mins."
Connect with Apps
See which platforms this connector is commonly used with to power cross-tool automation.
Jira
Manage IT tickets
Slack
Alert on escalations
Google Sheets
Track incident resolution
Try It with Your Agent
Example Prompt:
"Send Slack notification when Wolken ITSM ticket priority changes to 'High'."
How to Set It Up
Quick guide to connect, authorize, and start using the tool in your Fastn UCL workspace.
1
Choose Wolken ITSM in the Connectors tab.
2
Authenticate using your Wolken API key.
3
Enable actions like “create_ticket” and “assign_agent”.
4
Configure AI Agent for ticket resolution workflows.
Why Use This Tool
Understand what this connector unlocks: speed, automation, data access, or real-time actions.
