What This Tool Does
Real examples of how the connector helps your AI agent take action; like sending messages, updating records, or syncing data across tools.
Real-Time Lookup
Access customer data or interaction records using Zendesk Sunshine.
Example
Retrieve all custom object records linked to a specific customer ID.
Memory Recall
Retrieve customer profile updates, event history, and relationship mappings in Zendesk Sunshine.
Example
"Get event timeline logs and identity merges from Zendesk Sunshine."
Instant Reaction
Alert CX team when Zendesk Sunshine fails to load customer data.
Example
"Notify when user profile lookup fails in Sunshine."
Autonomous Routine
Monitor data pipelines, object schemas, and integrations.
Example
"Report weekly sync errors by object type."
Agent-Initiated Action
Retry sync or fallback to cached profile.
Example
"Load cached user data if API fails."
Connect with Apps
See which platforms this connector is commonly used with to power cross-tool automation.
Salesforce
Tie Sunshine objects to CRM records
Slack
Alert on profile changes
Segment
Sync customer traits
Try It with Your Agent
Example Prompt:
"Update user traits in Segment when Zendesk Sunshine profile is updated."
How to Set It Up
Quick guide to connect, authorize, and start using the tool in your Fastn UCL workspace.
1
Connect Zendesk Sunshine in Fastn UCL: Go to Connectors, find Zendesk Sunshine, and click Connect.
2
Authenticate via Zendesk OAuth for Sunshine platform access.
3
Enable “get_user_profile” and “log_event” actions in the Actions tab.
4
Use the agent to retrieve customer data or log activities.
Why Use This Tool
Understand what this connector unlocks: speed, automation, data access, or real-time actions.
