CRM & Sales · Integration
Embed a Blackbaud integration in your product
Add Blackbaud to your product for your customers, and give your AI agents governed access to it.
Blackbaud SKY API on api.sky.blackbaud.com needs two credentials on every request, not one: an OAuth 2.0 bearer token for the user and a Bb-Api-Subscription-Key header tied to your developer application, and omitting the subscription key produces a 401 that looks like a token problem. The data model is fundraising rather than sales: constituents stand in for contacts and can be individuals or organisations, gifts record money received, and opportunities track major-gift asks, with funds, appeals and campaigns as the coding dimensions on every gift. Access tokens expire after roughly an hour and refresh tokens rotate on use, so the previous refresh token stops working the moment you redeem it and any client storing a stale copy locks the customer out. Endpoints are split by product area, so constituent, gift and opportunity each have their own path prefix and their own permission requirements in the customer's environment. Multi-environment tenants also carry an environment id, so the same login can reach more than one database. fastn manages each customer's OAuth grant, the rotating refresh tokens and the subscription key handling.
In your product
Embedded for your customers. Per-tenant auth, customized per customer, maintained by fastn.
Let a customer connect their own Blackbaud environment so donor records sync into your application
Write a gift back to the constituent record when a payment completes in your platform
Read opportunities and their ask amounts to drive a fundraiser's task list in your product
Keep constituent addresses and contact preferences aligned between your app and Raiser's Edge NXT
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
Ask an agent which constituents gave last year but not this year within one tenant's environment
Have an agent summarise gifts by fund and appeal for a reporting period
Let an agent update a constituent's contact preferences, with the write audited per tenant against that tenant's own grant
Example prompt
Which major-gift opportunities are open this quarter, and what is the total ask amount?
Set up Blackbaud in 4 steps
- 01Enable the Blackbaud connector from your fastn dashboard.
- 02Have each customer authorise their own Blackbaud account, so calls run under their credentials rather than a shared key.
- 03Decide which accounts, contacts and opportunities your product needs, map those fields, then enable the actions and triggers you want.
- 04Call it from your product and expose it to your agents through the same governed integration.
Why teams use the Blackbaud integration
What you get by embedding it with fastn instead of building it yourself.
- Ship a Blackbaud integration without building it. Your customers connect their own Blackbaud account inside your product and work their accounts, contacts and opportunities there, and nothing lands on your team.
- Handle the part that actually costs time: every CRM instance is customised, so standard objects are never the whole story. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a Blackbaud update is not your on-call problem.
- One integration serves your product and your agents. The same governed Blackbaud integration powers in-product features and gives AI agents scoped, audited access, so you keep customer records aligned between your product and the CRM each customer already runs without wiring it twice.
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OutreachBlackbaud integration FAQ
How do I add a Blackbaud integration to my product?
Enable the Blackbaud connector in your fastn dashboard, then let each customer authenticate their own Blackbaud account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no Blackbaud client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own Blackbaud account?
Yes. Every integration is scoped to the individual customer, so each authorises their own Blackbaud account and only ever sees their own accounts, contacts and opportunities. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this Blackbaud integration?
Yes. The same integration is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. Ask an agent which constituents gave last year but not this year within one tenant's environment A prompt that works on day one: "Which major-gift opportunities are open this quarter, and what is the total ask amount?"
Who maintains the Blackbaud integration?
fastn does. When Blackbaud changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' integrations keep working.
Does the Blackbaud integration support custom fields and custom objects?
Yes. CRM instances are heavily customised, so field and object mapping is configuration rather than code. Each customer maps their own fields during setup, which means onboarding a customer with an unusual Blackbaud schema does not require a deploy on your side.
Can records sync both ways?
Yes. You can read from Blackbaud, write back to it, and react to changes through triggers, so a record updated in your product and a record updated in Blackbaud do not drift apart.
What can I build with the Blackbaud integration?
A common starting point: let a customer connect their own Blackbaud environment so donor records sync into your application. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the Blackbaud integration cost?
It is included. Pricing is based on customer connections, not on how many connectors you enable, so adding Blackbaud does not change your cost. You can start free with 3 customer connections.
Add Blackbaud to your product
Start free with 3 customer connections. No sales call required, and no per-customer integration code.