Choose the plan that grows with you
Pay per customer connection, not per integration. fastn builds, monitors, and keeps integrations working.
A customer connection is one customer signed in to one app. No contract, no sales call, no per-workflow fees. Upgrade when your customers scale.
Shown per month, billed once a year.
- 3 customer connections
- Unlimited connectors, workflows and seats
- 50 AI credits/month for fastn's builder agent
- Claude, Cursor or any MCP client: unlimited
- Email support
- 1,000 AI credits/month for fastn's builder agent
- Dashboards and alerts
- Email and chat support, private Slack channel
- Custom capacity, per-customer caps
- Bring your own model, no credit cap
- Maintainer agent keeps integrations working
- White-label embed
- SSO/SAML, data residency
- Dedicated support, contractual SLA
Compare plans
Every plan side by side. Each term links to its definition in the FAQ.
| Launch | Scale | Enterprise | |
|---|---|---|---|
| Customer connections | |||
| Customer connections | 3 | 10 included, then $50 each per month | Volume pricing |
| Sandbox connections | 3 | 20 | Custom |
| Environments | 1 production, 1 sandbox | Unlimited | Unlimited |
| Capacity | |||
| API rate limit | 100 requests per minute | 500 requests per minute | Custom |
| Workflows running at the same time | 1 at a time | 5 at a time | Custom, with per-customer caps |
| Real-time triggers, scheduled runs, instant calls | |||
| Build | |||
| Connectors, unified APIs, workflows | Unlimited | Unlimited | Unlimited |
| Custom fields and mapping | |||
| Builder agent: build and test | 50 AI credits a month | 1,000 AI credits a month | Bring your own model, no cap |
| Maintainer agent: keep them working | Your team, with builder agent help | Your team, with builder agent help | Included, under SLA |
| Claude, Cursor or any MCP client | Unlimited | Unlimited | Unlimited |
| Operate | |||
| Run history | 3 days | 7 days | 30+ days |
| Monitoring | Status view | Dashboards and alerts | Advanced analytics, audit export |
| Security and support | |||
| Security | Encrypted credentials, SOC 2 Type II | Role-based access | SSO/SAML, data residency, dedicated infrastructure |
| Embed | fastn-branded | fastn-branded | White-label |
| Support | Email and AI assistant chat | Email, chat and private Slack, 4 business hours on severity 1 | Named engineer, 24/7, 1 hour on severity 1 |
| Deployment | fastn Cloud | fastn Cloud | fastn Cloud or private cloud |
Support
What each plan includes, then how fast a person replies by severity.
What you get
| Launch | Scale | Enterprise | |
|---|---|---|---|
| Channels | Email, plus AI assistant chat on the site and in the app | Email, live chat with the team, private Slack Connect channel | Everything in Scale, plus a named engineer and a phone or video escalation path |
| Hours | 9am to 6pm Central, Monday to Friday | 9am to 6pm Central, Monday to Friday | 24/7/365 |
| Onboarding | Docs, templates, the builder agent | One onboarding call plus a review of the first integration | Dedicated onboarding, architecture review, quarterly check-ins |
| Who fixes a break | Your team, with the builder agent | Your team, with the builder agent, and we help in the channel | The maintainer agent, under SLA, with our engineers behind it |
| Status and incidents | Public status page | Status page plus incident notes in Slack | Status page, Slack, and a post-incident report |
First response by severity
| Launch | Scale | Enterprise | |
|---|---|---|---|
| Severity 1Major disruption to integrations running in production, no workaround | 1 business day | 4 business hours | 1 hour |
| Severity 2Key functionality impaired, a temporary workaround exists | 2 business days | 8 business hours | 4 hours |
| Severity 3Moderate impact, a reasonable workaround exists, or a question | 4 business days | 2 business days | 2 business days |
| Severity 4Minor impact, cosmetic or documentation | 7 business days | 5 business days | 3 business days |
Response time is the time to a first reply from a person, not the time to a fix. Enterprise targets are defaults; a contract may set faster ones.
Pricing FAQ
Every answer restates a number from the cards or the tables above. Nothing here adds a fee.
What is an integration, and what does it include?
An integration links your product to an app your customers use, such as HubSpot or Slack. It is made of these parts:
| Connector | Talks to the app's API. One per app. |
|---|---|
| Actions | Read and write the app's data. |
| Unified API | One standard model across apps of the same kind, such as every CRM, with field mapping. |
| Workflows | Run your logic across one or more apps. |
| Triggers | Start a workflow on a webhook, a schedule or an app event. |
| Connection | One per customer per app. The only thing priced. |
| Widget | Where your customers set it all up. |
Everything except customer connections is unlimited on every plan.
What is a customer connection?
One customer signed in to one app through your product. A customer who connects Salesforce and Slack uses two. Three customers who each connect HubSpot use three. Sandbox connections do not count. Launch includes 3. Scale includes 10, then $50 a month for each one after that.
Is anything metered besides customer connections?
No. There are no per-call, per-run or per-workflow fees. AI credits apply only when fastn's builder agent builds or tests an integration for you. Each plan has a rate limit and a cap on how many workflows run at the same moment. Workflows still run on demand and in real time on every plan. If you reach a cap, extra runs queue for a few seconds. Nothing fails and nothing is charged.
What happens to my 3 free customer connections when I upgrade?
Nothing is billed retroactively. The Scale fee, $500 a month billed annually or $600 billed monthly, covers your first 10 customer connections, including the 3 you had on Launch. The $50 rate applies from the 11th connection.
Can I pay annually?
Yes, and it is the default. Scale is $500 a month billed once a year, $6,000 up front, or $600 a month billed monthly. A year on annual billing is 2 months free. Extra customer connections stay $50 a month either way. Launch is free either way.
What are AI credits, and how many do I get?
AI credits cover the model cost when fastn's builder agent creates or tests an integration for you. Launch includes 50 a month and Scale 1,000. Enterprise plans use your own model key, so there is no cap. Building with Claude, Cursor or any MCP client never uses credits.
Can I build with Claude or Cursor instead of fastn's agents?
Yes. Connect Claude, Cursor, Codex or any MCP client to fastn and build, run and manage integrations from within the client. This is unlimited on every plan and uses your own model, not AI credits.
What is a Sandbox connection?
A connection made in your Sandbox environment for building and testing. Sandbox connections are free up to each plan's allowance, expire after 30 days and never count as customer connections. When the same customer connects in production, that becomes a customer connection.
How do I estimate my monthly cost?
Multiply your customers by the apps each one connects. Twenty customers connecting two apps each is 40 customer connections. On Scale with annual billing that is $500 for the first 10 plus 30 at $50, so $2,000 a month. As you grow, Enterprise pricing is customized to your volume, with discounts per connection as your count rises.
What happens when an integration breaks?
Breaks show under Monitor, in Reporting and Alerts, on every plan. On Launch and Scale your team fixes them, and the builder agent can help. On Enterprise the maintainer agent detects the break, writes and tests the fix, and ships it under your SLA.
What support do I get?
Launch includes email support and chat with our AI assistant. Scale adds live chat with the team and a private Slack Connect channel between your workspace and ours, opened after your first invoice. Enterprise adds a named engineer, 24/7 coverage and a contractual SLA. First-response targets by severity are in the support tables above.
Can I remove fastn branding from the embedded UI?
Yes, on Enterprise, which includes white-label embedding. Launch and Scale show fastn branding in the widget.
Start free on Launch
3 customer connections, unlimited connectors and workflows, no sales call. Upgrade only when your customers scale.