Support & Ticketing · Integration
Gorgias
Add Gorgias to your product for your customers, and give your AI agents governed access to it.
Gorgias is support built for commerce, so a ticket almost never stands alone: the useful context is the order behind it, and a connector that returns the ticket without the customer is answering half the question. Its API is per-tenant by construction, reached at the customer's own account subdomain rather than one shared host, which matters because a naive integration pointed at a generic hostname simply will not resolve. Messages and tickets are separate objects, so a reply is an append rather than an update. fastn handles the per-customer subdomain, the credential and the upkeep, so each of your customers connects their own Gorgias account and only ever reaches their own tickets.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Let a customer connect their own Gorgias account so support threads and the customers behind them appear inside your product.
Read the customer record alongside the ticket, which is the context that makes a commerce support reply useful.
Send a reply or add a message from your product without the agent switching tools.
React when a ticket is created or its status changes, rather than polling a busy queue.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent reads a ticket and the customer's history before drafting a response for review.
An agent tags or assigns a ticket within governed permissions, with every write audited per tenant.
An agent reacts to a newly created ticket and gathers the order context a human would look up first.
Example prompt
Show the tickets opened today and which customers have contacted us more than once this week.
Set up Gorgias in 4 steps
- 01Enable the Gorgias connector from your fastn dashboard.
- 02Have each customer authorise their own Gorgias account, so calls run under their credentials rather than a shared key.
- 03Decide which conversations, customers and tags your product needs, map those fields, then enable the actions and triggers you want.
- 04Call it from your product and expose it to your agents through the same governed connection.
Why teams use the Gorgias integration
What you get by embedding it with fastn instead of building it yourself.
- Ship a Gorgias integration without building it. Your customers connect their own Gorgias account inside your product and work their conversations, customers and tags there, with no per-customer code on your side.
- Handle the part that actually costs time: support volume is spiky, and support teams notice latency immediately. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a Gorgias update is not your on-call problem.
- One integration serves your product and your agents. The same governed Gorgias connection powers in-product features and gives AI agents scoped, audited access, so you let support work your customers' queues without leaving your product without wiring it twice.
Used by these teams
Compare with
Zendesk
IntercomWorks well with
ShopifyOften used alongside
Tools the same teams tend to run next to Gorgias, across other categories.
Salesforce
HubSpot
Slack
NetSuiteGorgias integration FAQ
How do I add a Gorgias integration to my product?
Enable the Gorgias connector in your fastn dashboard, then let each customer authenticate their own Gorgias account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no Gorgias client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own Gorgias account?
Yes. Every connection is scoped to the individual customer, so each authorises their own Gorgias account and only ever sees their own conversations, customers and tags. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this Gorgias integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent reads a ticket and the customer's history before drafting a response for review.
Who maintains the Gorgias integration?
fastn does. When Gorgias changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
Can an agent resolve a Gorgias conversation end to end?
An agent can read the full history, post replies, change status and route within the permissions you grant it. Every action is attributed and audited, so you can show exactly what the agent did rather than inferring it.
Do I get notified the moment something changes in Gorgias?
Yes, through event triggers rather than polling, so your product reacts to a new or escalated conversation in near real time.
What can I build with the Gorgias integration?
A common starting point: let a customer connect their own Gorgias account so support threads and the customers behind them appear inside your product. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the Gorgias integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding Gorgias does not change your per-connector cost. You can start free with 3 connected accounts.
Add Gorgias to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.