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What This Tool Does
Real examples of how the connector helps your AI agent take action; like sending messages, updating records, or syncing data across tools.
Real-Time Lookup
Fetch live status of incidents, service requests, or change tickets.
Example
"Get all open incidents for the 'IT Support' queue."
Memory Recall
Retrieve historical incident logs or resolution timelines.
Example
"Summarize the last 10 resolved incidents for analysis."
Instant Reaction
Act on ticket updates, escalations, or SLAs nearing breach.
Example
"Alert manager if a high-priority incident is open for more than 2 hours."
Autonomous Routine
Automate daily status checks or generate ITSM dashboards.
Example
"Send morning summary of all active and resolved tickets to IT team."
Agent-Initiated Action
Automatically create or close incidents and manage approvals.
Example
"Log a new incident for reported VPN issues and assign to Tier 2."
Connect with Apps
See which platforms this connector is commonly used with to power cross-tool automation.
Slack
Real-time alerts and collaboration on incidents
Jira
Synchronize IT tickets with development tasks
Microsoft Teams
Incident notifications and chat-based updates
Why Use This Tool
Understand what this connector unlocks: speed, automation, data access, or real-time actions.