Productivity · Integration
Productboard
Add Productboard to your product for your customers, and give your AI agents governed access to it.
Productboard exists to connect what customers said to what gets built, so the two objects that matter pull in opposite directions. Notes are inbound: raw customer feedback, arriving continuously, usually from somewhere else. Features are the structured side, organised into components and prioritised. The integration most products actually want is the note path, pushing feedback captured in your product into Productboard with the customer attached, so the product team sees evidence rather than a summary. Reading features back lets you close the loop and tell a customer their request is now on a roadmap. fastn handles per-customer authorisation so each of your customers pushes into their own workspace.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Let a customer connect their own Productboard workspace so feedback captured in your product reaches their roadmap.
Push a customer note as an insight with the requester attached, rather than a detached quote.
Read features and components back, so your product can tell a customer what is planned.
Link a note to a feature, which is the step that turns feedback into evidence for a decision.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent summarises the notes attached to a feature and reports what customers actually asked for.
An agent files a customer note within governed permissions, with the write audited per tenant.
An agent checks whether a request already matches an existing feature before creating a duplicate.
Example prompt
Which features have the most customer notes attached, and which customers asked for them?
Set up Productboard in 4 steps
- 01Enable the Productboard connector from your fastn dashboard.
- 02Have each customer authorise their own Productboard account, so calls run under their credentials rather than a shared key.
- 03Decide which work items, assignees and due dates your product needs, map those fields, then enable the actions and triggers you want.
- 04Call it from your product and expose it to your agents through the same governed connection.
Why teams use the Productboard integration
What you get by embedding it with fastn instead of building it yourself.
- Ship a Productboard integration without building it. Your customers connect their own Productboard account inside your product and work their work items, assignees and due dates there, with no per-customer code on your side.
- Handle the part that actually costs time: every team configures its own fields, statuses and workflow stages. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a Productboard update is not your on-call problem.
- One integration serves your product and your agents. The same governed Productboard connection powers in-product features and gives AI agents scoped, audited access, so you keep work items in step with what happens in your product without wiring it twice.
Used by these teams
Compare with
Jira
LinearWorks well with
IntercomOften used alongside
Tools the same teams tend to run next to Productboard, across other categories.
Notion
Box
Docusign
AWS Simple Storage ServiceProductboard integration FAQ
How do I add a Productboard integration to my product?
Enable the Productboard connector in your fastn dashboard, then let each customer authenticate their own Productboard account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no Productboard client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own Productboard account?
Yes. Every connection is scoped to the individual customer, so each authorises their own Productboard account and only ever sees their own work items, assignees and due dates. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this Productboard integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent summarises the notes attached to a feature and reports what customers actually asked for.
Who maintains the Productboard integration?
fastn does. When Productboard changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
Can my product create and update work in Productboard automatically?
Yes. Items can be created, updated, assigned and transitioned from your product, and changes made in Productboard can trigger your workflows in return.
Does it adapt to each team's own Productboard setup?
Yes. However a team has configured Productboard, whether that is custom fields, statuses and workflow stages or its own calendars and working hours, those are mapped per customer, so an unusual setup works without custom code from you.
What can I build with the Productboard integration?
A common starting point: let a customer connect their own Productboard workspace so feedback captured in your product reaches their roadmap. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the Productboard integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding Productboard does not change your per-connector cost. You can start free with 3 connected accounts.
Add Productboard to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.