Meetings & Voice · Integration
CloudTalk
Add CloudTalk to your product for your customers, and give your AI agents governed access to it.
CloudTalk's REST API lives at my.cloudtalk.io/api with HTTP Basic authentication using an API key ID and secret generated in the dashboard, and paths carry an explicit format suffix such as calls/index.json or agents/index.json rather than relying on content negotiation. The call is the central object and exposes direction, agent, contact, duration and a reference to any recording, but the recording is retrieved from its own endpoint and only exists where recording was enabled on that number at the time, so a null reference is a configuration fact rather than an error. Contacts are read and written through the same API and can be bulk-loaded, and matching an inbound call to an existing contact depends entirely on the stored number format, so anything not in E.164 quietly produces duplicates. Call tags and outcomes are applied after the call rather than during it, so a sync triggered the instant a call ends will often capture the call without its disposition. fastn holds each customer's key ID and secret, keeps calls scoped to their account and maintains the connector.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Let a customer connect their own CloudTalk account so call activity appears against records in your product
Write contacts from your CRM into CloudTalk so agents see who is calling before they answer
Attach call recordings and durations to the matching customer record for quality review
Report agent talk time and call volume inside your own dashboards rather than sending users elsewhere
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
Ask an agent to list yesterday's missed inbound calls with no follow-up logged, with the read audited per tenant
Have an agent create or update a CloudTalk contact from a verified record in your system
Let an agent summarise call outcomes by tag for a customer's weekly team review
Example prompt
How many inbound calls did we miss yesterday, and which of them have not been called back?
Set up CloudTalk in 4 steps
- 01Enable the CloudTalk connector from your fastn dashboard.
- 02Have each customer authorise their own CloudTalk account, so calls run under their credentials rather than a shared key.
- 03Decide which meetings, calls and participants your product needs, map those fields, then enable the actions and triggers you want.
- 04Call it from your product and expose it to your agents through the same governed connection.
Why teams use the CloudTalk integration
What you get by embedding it with fastn instead of building it yourself.
- Ship a CloudTalk integration without building it. Your customers connect their own CloudTalk account inside your product and work their meetings, calls and participants there, with no per-customer code on your side.
- Handle the part that actually costs time: a call or a meeting is a real-time event, so a missed join or a dropped recording cannot be retried later. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a CloudTalk update is not your on-call problem.
- One integration serves your product and your agents. The same governed CloudTalk connection powers in-product features and gives AI agents scoped, audited access, so you let your product act on the conversations that happen by voice and video, not just the written ones without wiring it twice.
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CalendlyCloudTalk integration FAQ
How do I add a CloudTalk integration to my product?
Enable the CloudTalk connector in your fastn dashboard, then let each customer authenticate their own CloudTalk account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no CloudTalk client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own CloudTalk account?
Yes. Every connection is scoped to the individual customer, so each authorises their own CloudTalk account and only ever sees their own meetings, calls and participants. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this CloudTalk integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. Ask an agent to list yesterday's missed inbound calls with no follow-up logged, with the read audited per tenant
Who maintains the CloudTalk integration?
fastn does. When CloudTalk changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
Can my product schedule or act on CloudTalk conversations automatically?
Yes. Within the permissions each customer grants, your product can create a meeting, place or route a call, add participants, or react when one ends, all inside their own CloudTalk account rather than through a shared one.
Can I get recordings, transcripts and outcomes back from CloudTalk?
Yes, scoped per tenant and audited. This matters more here than in most integrations, because the substance of a call usually exists only in its recording or transcript, so a read that fails silently loses the thing you wanted.
What can I build with the CloudTalk integration?
A common starting point: let a customer connect their own CloudTalk account so call activity appears against records in your product. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the CloudTalk integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding CloudTalk does not change your per-connector cost. You can start free with 3 connected accounts.
Add CloudTalk to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.