IT Operations · Integration
Opsgenie
Add Opsgenie to your product for your customers, and give your AI agents governed access to it.
Opsgenie is alerting, so the object at the centre of it is the alert. Your product creates one with a priority and an alias, and the alias is the whole trick: send the same alias again and the existing open alert is updated instead of waking anyone twice, then a close against that alias ends it. Routing belongs to teams. An alert is delivered to a team, and that team's own notification rules, escalations, schedule rotations and overrides decide whose phone rings, which is configuration your product should read rather than reimplement. Heartbeats invert the pattern, raising an alert when your product stops checking in at all. fastn keeps each customer's API keys per tenant and maintains the alert endpoints.
In your product
Embedded for your customers. Per-tenant auth, no per-customer code, maintained by fastn.
Let each customer connect their own Opsgenie account so a condition your product detects reaches the team that owns it.
Set an alias on every alert you create, so a repeating signal collapses into one open alert rather than a pile of them.
Acknowledge, snooze or close an alert from inside your product, and read the priority a customer's own rules act on.
Send a heartbeat so that a silent integration raises an alert instead of failing where nobody notices.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent lists open alerts by priority across one customer's teams and says which are still unacknowledged.
An agent snoozes or closes an alert it is permitted to touch, with the alias it acted on recorded.
An agent reads a team's rotation and its overrides to say who is actually carrying the phone this weekend.
Example prompt
Which high priority alerts are still unacknowledged, and who is on the rotation for that team right now?
Set up Opsgenie in 4 steps
- 01Enable the Opsgenie connector from your fastn dashboard.
- 02Have each customer authorise their own Opsgenie account, so calls run under their credentials rather than a shared key.
- 03Decide which incidents, alerts and on-call schedules your product needs, map those fields, then enable the actions and triggers you want.
- 04Call it from your product and expose it to your agents through the same governed connection.
Why teams use the Opsgenie integration
What you get by embedding it with fastn instead of building it yourself.
- Ship an Opsgenie integration without building it. Your customers connect their own Opsgenie account inside your product and work their incidents, alerts and on-call schedules there, with no per-customer code on your side.
- Handle the part that actually costs time: alerting is latency-critical and noisy, so filtering and deduplication matter. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so an Opsgenie update is not your on-call problem.
- One integration serves your product and your agents. The same governed Opsgenie connection powers in-product features and gives AI agents scoped, audited access, so you route operational signal to the people and systems that act on it without wiring it twice.
Used by these teams
Compare with
PagerDuty
SIGNL4Often used alongside
Tools the same teams tend to run next to Opsgenie, across other categories.
AWS Secrets Manager
AppViewX
Azure Key VaultOpsgenie integration FAQ
How do I add an Opsgenie integration to my product?
Enable the Opsgenie connector in your fastn dashboard, then let each customer authenticate their own Opsgenie account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no Opsgenie client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own Opsgenie account?
Yes. Every connection is scoped to the individual customer, so each authorises their own Opsgenie account and only ever sees their own incidents, alerts and on-call schedules. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this Opsgenie integration?
Yes. The same connection is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent lists open alerts by priority across one customer's teams and says which are still unacknowledged.
Who maintains the Opsgenie integration?
fastn does. When Opsgenie changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' connections keep working.
How fast does an Opsgenie alert reach my product?
Alerts arrive through event triggers rather than polling, so your product reacts in near real time instead of on a schedule.
Can duplicate or flapping alerts be suppressed?
Yes. Events are deduplicated per incident, so a flapping check does not create a queue of identical records for your users to sift through.
What can I build with the Opsgenie integration?
A common starting point: let each customer connect their own Opsgenie account so a condition your product detects reaches the team that owns it. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the Opsgenie integration cost?
It is included. Pricing is based on connected accounts, not on how many connectors you enable, so adding Opsgenie does not change your per-connector cost. You can start free with 3 connected accounts.
Add Opsgenie to your product
Start free with 3 connected accounts. No sales call required, and no per-customer integration code.