IT Operations · Integration
Embed a Jira Service Management Assets integration in your product
Add Jira Service Management Assets to your product for your customers, and give your AI agents governed access to it.
Embed a Jira Service Management Assets integration so your customers can keep their own asset and configuration inventory in step with what your product knows. Every object schema is built by the team that owns it, so object types and attributes are mapped per tenant as configuration rather than code. fastn handles per-customer authentication, pagination, and API upkeep, so a customer with a deep schema needs no work from you.
In your product
Embedded for your customers. Per-tenant auth, customized per customer, maintained by fastn.
Let customers connect their own asset schemas so your product reads the objects and attributes they actually use.
Create or update asset objects from your product when hardware, software, or a service owner changes.
Read object types and attributes at runtime so your product adapts to each customer's schema.
Look up the asset attached to an incident or request so operational context appears in your product.
For your AI agents
Governed, audited access for the agents you build, through the MCP server.
An agent looks up an asset and its attributes before it recommends an action on an incident.
An agent creates or updates an asset object within governed permissions, with each change logged.
An agent finds objects missing a required attribute and reports the gaps for review.
Example prompt
Find asset objects with no owner attribute set and list which object type each belongs to.
Set up Jira Service Management Assets in 4 steps
- 01Open the Jira Service Management Assets connector from your fastn dashboard.
- 02Have each customer authorise their own Atlassian site with OAuth.
- 03Map the object schemas, object types, and attributes your product uses, then enable actions.
- 04Call them from your product, or expose them to an agent through the MCP server.
Why teams use the Jira Service Management Assets integration
What you get by embedding it with fastn instead of building it yourself.
- Ship a Jira Service Management Assets integration without building it. Your customers connect their own Jira Service Management Assets account inside your product and work their incidents, alerts and on-call schedules there, and nothing lands on your team.
- Handle the part that actually costs time: alerting is latency-critical and noisy, so filtering and deduplication matter. fastn owns the auth, token refresh, rate limits, pagination and breaking-change fixes, so a Jira Service Management Assets update is not your on-call problem.
- One integration serves your product and your agents. The same governed Jira Service Management Assets integration powers in-product features and gives AI agents scoped, audited access, so you route operational signal to the people and apps that act on it without wiring it twice.
Used by these teams
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FreshserviceJira Service Management Assets integration FAQ
How do I add a Jira Service Management Assets integration to my product?
Enable the Jira Service Management Assets connector in your fastn dashboard, then let each customer authenticate their own Jira Service Management Assets account. fastn handles the OAuth flow, token storage and refresh per tenant, so there is no Jira Service Management Assets client code in your app and no per-customer branch in your codebase. Setup is 4 steps.
Do my customers each connect their own Jira Service Management Assets account?
Yes. Every integration is scoped to the individual customer, so each authorises their own Jira Service Management Assets account and only ever sees their own incidents, alerts and on-call schedules. That per-tenant isolation is the point of an embedded integration: you support the long tail of customer setups without maintaining an integration per customer.
Can AI agents use this Jira Service Management Assets integration?
Yes. The same integration is exposed to your agents through the fastn MCP gateway, with permissions scoped per tenant and every call audited. An agent looks up an asset and its attributes before it recommends an action on an incident. A prompt that works on day one: "Find asset objects with no owner attribute set and list which object type each belongs to."
Who maintains the Jira Service Management Assets integration?
fastn does. When Jira Service Management Assets changes an endpoint, deprecates a field or alters its auth, the fix lands in the connector rather than in your backlog, and your customers' integrations keep working.
How fast does a Jira Service Management Assets alert reach my product?
Alerts arrive through event triggers rather than polling, so your product reacts in near real time instead of on a schedule.
Can duplicate or flapping alerts be suppressed?
Yes. Events are deduplicated per incident, so a flapping check does not create a queue of identical records for your users to sift through.
What can I build with the Jira Service Management Assets integration?
A common starting point: connect their own asset schemas so your product reads the objects and attributes they actually use. Teams also use it for the other use cases listed above, and expose it to agents for governed reads and writes.
How much does the Jira Service Management Assets integration cost?
It is included. Pricing is based on customer connections, not on how many connectors you enable, so adding Jira Service Management Assets does not change your cost. You can start free with 3 customer connections.
Add Jira Service Management Assets to your product
Start free with 3 customer connections. No sales call required, and no per-customer integration code.